Within the Trenches is back with episode 27! This episode was recorded at the National NENA Conference and Expo at the Charlotte Convention Center in Charlotte, North Carolina. In this episode I had the pleasure of speaking with Kevin of 9-1-1 Cares/PSTC. We shared stories from the trenches and how Kevin went from working for “AAA” to a 9-1-1 dispatch center. He also went into the history of 9-1-1 cares and how the organization does everything they can to support those behind the mic. This is a must listen episode and to learn more about the organization please follow the links below. As always you can email the show at [email protected].     9-1-1 Cares | Web | Facebook PSTC | Web | Facebook   Episode topics – History of 9-1-1 Cares How Kevin fell into dispatching Haunting 9-1-1 calls Text to 9-1-1