Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission.

This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web

And sponsored by RapidSOS - Facebook | Twitter | Web

Presented by NENA

Supported by INdigital

Episode topics –

• James's 9-1-1 story

• A hard lesson in giving out calls over the radio without reading it first

• 9-1-1 audio

• Dispatch radio mistakes

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].