Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 288 features Heather, Training Supervisor, and Paige, Supervisor, with Monroe County E-9-1-1 and was recorded live at the 2019 TENA conference in Tennessee.

Supported by INdigital

Episode topics –

• Paige's 9-1-1 story

• Heather's 9-1-1 story

• When trainers make a difference

• Calls that stick with you

• And much more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].