Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 301 is the first episode of 2020 and was recorded at the 2019 IPSTA Conference in Illinois. This episode features Edna, Telecommunicator with Chicago OEM and Pat, Dispatcher of the Year and Telecommunicator with Chicago OEM.

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Episode topics –

• Pat and Edna's 9-1-1 story

• Starting out at the same time

• The change in 9-1-1 technology

• Dispatcher of the Year Award

• Calls that stick

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].