Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 302 features April Heinze, 911 and PSAP Operations Director with NENA. In this episode we talk about how YOU can get involved and make a difference in the 9-1-1 industry as well as the importance of the upcoming Standards and Best Practices Conference and Stress, Wellness, & Resiliency: A NENA Critical Issues Forum.

Supported by INdigital

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Episode topics –

• April's transition from INdigital to NENA

• April's new role responsibilities and how it relates to dispatch

• How YOU can make a difference in 9-1-1

• Stress, Wellness, & Resiliency: A NENA Critical Issues Forum

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].