Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 320 features Halcyon, 9-1-1 dispatcher with an agency out of Nebraska. This episode was recorded at the 2020 CalNENA conference in California.

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Episode topics –

• Halcyon's 9-1-1 story

• Calls that stick

• A passion for training

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].