Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 343 features Anne, Assistant Director of Admin and Training at city of Cambridge, MA.

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Episode topics –

• Anne's 9-1-1 story

• Early training

• Translating multiple languages during a 9-1-1 call

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].