Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 384 features Kelly, CTO with Jefferson County 911 Communications out of Kansas.

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Episode topics –

• Kelly's 9-1-1 story

• Early training

• A cardiac arrest for the first call

• Building a connection with callers

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].