Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 386 features Jeff Troyer, Executive Director with Kalamazoo County Dispatch Authority and this is an INdigital exclusive episode.

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Episode topics –

• Jeff's 9-1-1 story

• Early training

• Communicating with child caller

• When a call is meant for you

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].