Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 417 features Erin, Operations Manager with Northwest Central Dispatch System out of Illinois.

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Episode topics –

• Erin's 9-1-1 Story

• Early training

• From Frontline to Operations Manager

• IAED Dispatcher of the Year

• Knowing when to ask for help

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].