Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 422 features Rachel Hein, ECRC Supervisor with Intrado.

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Episode topics –

• Rachel's 9-1-1 story

• Advanced training from the womb

• A public safety family

• The importance of Intrado's ECRC

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].