Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 425 features my Keynote presentation from the 2022 Be the Difference conference. The incident in this story is used as a way to compare real life experience to what we deal with in dispatch and how we can overcome.

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Episode topics –

• An Emergency Landing

• Who do we turn to when we need help

• Removing our headphones to hear

• Landing safely, together

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].