Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 432 features Valerie, Training Coordinator with New River Valley Emergency Communications Regional Authority out of Virginia.

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Episode topics –

• Valerie's 9-1-1 story

• Pulled toward the path of Public Safety

• 9-1-1 tech from then to now

• Making a difference with every call

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].