Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 474 features Bryce, Emergency Dispatch Supervisor, Cedar Park Police, TX.

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Episode topics –

• Bryce's 9-1-1 story

• Setting the expectation for new hires

• The human side of hard calls

• The Mandalay Bay Shooting

• Breaking Trauma

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].