Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 499 features a live Open Mic session. In this episode we share tips on dealing with hard calls and end with some funny 9-1-1 stories in the news.

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Episode topics –

• Coming in at a zero

• How to deal with the loss of a child over a 9-1-1 call

• Effing South Carolina

• It's cheeky

• And more

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].