Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 506 features Nicole Ford. This episode is a reissue of episode 305 and was recorded live from the 2020 NENA SBP Conference in Austin, Texas.

WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY BE A TRIGGER. LISTEN AT YOUR OWN RISK.

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Episode topics –

• Nicole’s 9-1-1 story

• The Boston Marathon Bombing

• The call that broke Nicole

As always, if you have any comments, questions, or you would like to be a guest on the show, please email me at [email protected].