Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 531 features Rich, Dispatch Supervisor with Eaton County Central Dispatch, MI.

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Episode topics –

• Rich's 9-1-1 story

• Dynamic transformation of emergency dispatch technology

• Integrating military police background into dispatch

• Intense mental health challenges that dispatchers face

• And more

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].