Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 532 features Kelley Cunningham, the Eaton County Central Dispatch Director, as she shares insights on workplace culture, public safety, and the importance of dispatchers in emergency response.

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Episode topics –

• Her journey into public safety and the unexpected path that led her to dispatching.

• The importance of workplace culture and strategies to cultivate a positive environment.

• How the dispatch center prepares and trains to handle emergencies and prioritize mental wellness.

• The significance of public education and humanizing the voice within the 911 dispatch center.

• Reflecting on her career and the gratitude she holds for the experiences that have shaped her leadership.

As always, if you have any comments or questions, or you would like to be a guest on the show, please email me at [email protected].