Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.

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Episode topics –

• Brandon recounts a severe car accident that resulted in a challenging recovery

• The transition from security to public safety and what drew him to 911 dispatch

• Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents

• The impact of mental health on dispatchers and the importance of seeking therapy

• Reflections on the deep connections formed in dispatch and the fulfillment of helping others

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].