Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .

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Episode topics –

• Jenny's journey from being an EMT to a 911 dispatcher

• Navigating the challenges of training and early calls

• The impact of the COVID-19 pandemic on her dispatch work

• Dealing with intense and emotional 911 calls

• Her transformative experience at a professional development ranch

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].