Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina.

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Episode topics –

• Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher

• Handling overwhelming call volumes and life-or-death situations during Hurricane Helene

• The emotional impact of difficult calls and the importance of peer support and self-care

• Adapting to chaos, including technology breakdowns and working without contact from family

• Moments of hope: community support, the power of kind words, and the road to recovery

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].