Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• What it’s really like starting out as a 911 dispatcher and walking into dispatch for the first time

• The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

• Emotional impact and coping with difficult calls, especially those involving children

• The importance of peer support and teamwork within dispatch centers

• Advice for new dispatchers and Shanna’s inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].