Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX.

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Episode topics –

• Lani’s unique journey from caring for police K9s to answering life-changing emergency calls

• The biggest challenges and lessons of 911 call taker training

• How previous customer service experience prepped Lani for high-stress calls

• Personal stories from the front lines, including handling officer emergencies and emotional calls

• The importance of support, mentorship, and mental health resources for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].