Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

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Episode topics –

• The realities and challenges of starting a career in 911 dispatch decades ago

• How conference networking and volunteering can impact your career and growth

• The drastic changes in technology from paper logs to AI-assisted call management

• The importance of mental health support and culture change in emergency communications

• Memorable, high-impact calls and advice for those entering or working in the dispatch profession

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].