Ep 640 features Shannon, a 911 professional out of Virginia.

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Episode topics –

• Dispatchers' experiences handling severe winter weather and long shifts

• Shannon's unique journey into dispatch and her approach to training new recruits

• Emotional challenges and the importance of closure after difficult emergency calls

• The viral "trash panda" (raccoon) liquor store incident and how it unfolded from the dispatch perspective

• Advice for staying compassionate and positive in a high-stress 911 environment

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].