Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.

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Episode topics –

• The truth about tracing 911 calls and caller location technology

• Why dispatchers ask so many questions during emergencies

• The realities of putting callers on hold and response times

• The misconception that dispatchers "just sit and answer phones"

• Staffing shortages, burnout, and what really goes on behind the scenes

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].