On this morning's WJR Business Beat, Jeff discusses the importance of having an omnichannel approach in business. What does that mean? It means that in order to succeed, business owners must meet their customers where they are, and that requires both in-person and online interactions.
According to a new study just released by Talkdesk, 78% of consumers polled seek to engage with companies on their preferred channel, while 58% of consumers say their service expectations are higher than they were a year ago.
Tune in to the Business Beat to learn more about creating an omnichannel presence.