Women of Color Rise supports more diverse leaders at the table, especially women and people of color. We’ll be talking with CEOs and C-suite women leaders of color and learning about their leadership journeys.
How can revealing our most vulnerable selves help us with business success?
For this Women of Color Rise episode, Analiza talks with Kathy Kuo, CEO of Kathy Kuo Home.
Kathy shares how as a daughter of a diplomat she moved eight times throughout her childhood, even changing her name from Janet to Victoria to Katherine. This experience taught her humility, resiliency, and the power of observation and also how important having a place to call home was to her. This helped lead her to start Kathy Kuo Home, a luxury interiors destination specializing in designer furniture and home decor.
Kathy grew her business from 22 people to now 250 people. Key to her success has been embedding vulnerability and radical candor into the culture. Kathy shares that business problems rarely have to do with questions such as, Can we do it? Problems tend to be more around the politics such as, Should we do it? Who am I going to offend? Is this my responsibility?
Developing a culture of radical candor has allowed Kathy and her team to move these problems in a heart-centered way. Here’s how she did it:
1. It starts at the top.
Ensure you have an excellent executive team. Make sure each person is excellent at their job and also values aligned.
2. Within your team, build a common understanding and language of what it means to be above the line and below the line.
Above the line means being empathetic, open, curious, maintaining a positive outlook, assuming positive intent. Being below the line is opposite of this, closed off, judgmental, defensive. It’s ok to be below the line, but you want to be aware of where you are and name it so that you can take time to move above the line. Set expectations and model calling out for yourself and others when you are below the line.
3. Own your 100% and make sure the rest of our team does too.
This means taking 100% ownership and responsibility, even what we are talking about is not in your realm of work. If each person were to all lean in 100%, for example, it's an issue on customer service damages, what can I do in ops, in service, in trade? When one person owns their 100%, this sets up other members of the team to own their 100%. It shifts the culture to unpack issues and find solutions.
This culture has helped Kathy and her team not just with business success but also at home too, with team members bringing this to their own families.
Get full show notes and more information here: https://analizawolf.com/ep-48-lead-authentically-within-a-white-dominant-culture-arva-rice-ceo-of-new-york-urban-league-1