Women on the Move Podcast

At JPMorgan Chase’s eighth annual Women's Leadership Day, Byna Elliott,  the firm’s Global Head of Advancing Black Pathways, sits down with Alicia Boler Davis, CEO of Alto Pharmacy and JPMorgan Chase Board Director. They discuss Alicia's extraordinary career, from her engineering roots at GM to her pivotal decision to join Amazon, and eventually, lead Alto Pharmacy.

It's all about people

That’s a lesson that Alicia learned early in her career: “No matter what you're doing, no matter what you're leading, it's all about people.” She tells Byna the story of how she started as an engineer at GM, but after just a few years, she asked to work in an actual plant to learn more about “what it really means” to build cars. She says most of the leadership discouraged her from making that move, but in the end, she ended up in a plant where she led a team of 60. She recalls feeling both nervous and excited, and a bit overwhelmed at first—before she realized she had made exactly the right decision. “And so I think it started for me being curious and not being afraid to go into areas and do things that people may not think are easy.”

After nearly two decades and a number of promotions, Alicia’s next big move was to Amazon—a whole new industry, in a different part of the country. She says it was one of the hardest decisions she ever made. She says she loved her time at GM, had great mentors and colleagues, and advanced in her career—but she was ready for a new challenge. “I felt like even though I had an opportunity and there were more opportunities to come, there was a level of comfort being there that actually made me uncomfortable being that comfortable,” she tells Byna.

She made the move to Amazon just a year before the pandemic shut down businesses worldwide—and changed Amazon’s trajectory immeasurably. She says it was one of the best decisions she ever made. “Joining Amazon was really about joining a company that I thought was very innovative,” she says. “A very customer-obsessed company, a technology-based company. I thought I could have an impact.”

She did have an impact, taking on more and more responsibilities until by 2021 she was Senior Vice President for Global Customer Fulfillment. She recalls that she started getting recruiting calls for CEO positions but she barely had time to breathe. One of the calls was about a startup pharmaceutical company called Alto. At first Alicia wasn’t even intrigued, but, she says: “The more time I spent with the founders at Alto, the more I felt like this was the right thing for me to do. And it was a leap of faith, but I finally told myself: Alto is about challenging the status quo. That's who you've been. That's what you've always done. It's about fixing something that's broken, and it can have an impact on so many people's lives, and if it doesn't work out, you can always go run something big.”

On women and mentoring

Alicia tells Byna that she’s always had great mentors—and nearly 80 percent of them have been men. She says she’s very grateful for those invaluable relationships, but she now focuses on mentoring women—75 percent of the people she mentors are female. “And so I like to give examples and I like to be very vulnerable around, This is what happened to me, this is how I felt. I'm not saying this is what happened to you, but I'm saying that it's okay. Let me tell you how I work through it."

In the end, Alicia says, she likes to listen and learn. “I have a responsibility to help create opportunities for other people and also to encourage people to see beyond what they think is possible. For me, I think that's important, because sometimes, we think about what we can see, but there's so much opportunity if you can see beyond that. What's your wildest dream? What's the thing that you can just say this will never happen? Then that's the thing that you should be going for. And for me, that's how I think about it, and not to run away from those things, but to run towards them.”

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of December 21st, 2023 and they may not materialize.

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As head of community and business development at Chase, Diedra Porché has a deep passion for understanding the needs of the people the bank is seeking to serve. In this week’s episode of Women on the Move, she joins host Sam Saperstein to discuss her role and how she empowers local communities and helps individuals build financial security and wealth.

Growing along with JPMorgan Chase

Diedra began her career with JPMorgan Chase nearly 30 years ago. She likes to tell people that she’s had about 10 jobs and worked in three different business lines. She started her career in an officer development program in Texas, moved on to Commercial Banking, worked with the Government Banking team, and then physically moved across the country to California and helped build out the bank in Los Angeles.

“It’s been a wonderful journey,” she says. “I’ve always enjoyed staying close to customers, and working with our field teams, and representing the bank in our communities. I had no idea how much the work would evolve into an opportunity that allows us to work hand with community stakeholders to effect impact for people beyond banking. At the time when I started in banking . . . things were pretty straightforward. You went to your local branch, you worked with your local team. Fast-forward to today, and there’s just a myriad of complexities that customers are dealing with.”

She says that one of the most important things she learned along the way is how to work together with all stakeholders. “That means each of us has a role to play in serving communities in the best way,” she tells Sam. “And it takes private sector, it takes our public sector, and it takes our not-for-profits and our local stakeholders to really be that three-legged stool to make communities really thrive.”

“We do this work together”

In her current role as head of community and business development in Consumer Banking, Diedra says she’s “delighted and privileged” to serve her team. “We are a collective team of leaders that have the opportunity to go into communities, build trust, to work to boost financial health so that we can put people on a path to building legacy wealth for their families,” she explains. Her team accomplishes that by providing information in the form of free financial health workshops and programming, as well as building hyper-local relationships with stakeholders.

For context: Chase opened its first Community Center branch in Harlem in 2019 as part of its $30 billion racial equity commitment to build stronger ties to the community and provide banking services and financial education in underserved areas. Since then, Chase has opened 15 additional Community Centers across the country, primarily in low-to-moderate income communities.. Each Community Center features  a team of local financial health experts focused on community engagement, mentorship and advice. Each Center also features a large multipurpose room which can be used to host free financial health workshops, community gathering or pop-up shops for small business customers.

When asked what she’s most proud of about the work her team does, Diedra has an easy answer: “First, let me just say I am delighted that in two and a half years, we really have become a part of the framework of the  franchise. I tell my team all the time, we’re knitted and weaved into a full tapestry of who we are as a firm.”

In terms of metrics, Diedra has plenty to be proud of too. One of the most important metrics she looks at is trust metrics—how communities and consumers feel about the bank’s brand. And while noting that JPMorgan Chase  already enjoys a very strong brand, she says that seeing those trust metrics in the communities where her team has invested in represents a meaningful shift – it’s the kind of change the bank is committed to building upon.

One of the keys to success, she says, has been welcoming non-customers into community center branches to get access to education and financial health workshops at no cost to them, and not requiring them to be a customer. “Additionally, we collaborate with local nonprofits that are already working with residents and [Chase] customers in these neighborhoods,” she notes. “So in partnership with them, we're able to create programming that our communities can access either at their nonprofit location or inside our branches.”

It's never too late to start…on your financial health journey

Diedra offers a simple idea for anyone wanting to improve their financial health. “The one tip that I would give is to create a plan. It's never too late to start and ensure that you have a plan. Start small. Any amount that you're putting away will make a difference, and to just stay focused on those habits and stay disciplined.”

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of December 14th, 2023 and they may not materialize.

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In Today’s Founder’s Feature of the Women on the Move podcast, we’re speaking with Erin Croom, co-founder of Small Bites Adventure Club. Sam and Erin talk about Erin's mission to revolutionize food education for children and instill a love for fruits and vegetables.

Erin shares her vision for the Small Bites Adventure Club, aiming to empower teachers across America to lead engaging food education programs. The goal is ambitious yet crucial: she envisions every child naming five vegetables and confidently making their own snacks before reaching first grade.

As Erin unfolds the story behind Small Bites Adventure Club, listeners gain insights into the program's hands-on approach. Teachers receive monthly kits containing everything needed to lead food education, from Super Power Kale Pesto to Summer Salsa. Erin also emphasizes the importance of partnerships and scaling nationally, highlighting recent expansions to California and North Carolina.

The conversation delves into the challenges of picky eaters, and Erin shares a transformative moment when a child, initially hesitant about trying zucchini, ended up describing it with enthusiasm—a testament to the power of curiosity and exposure.

Tune in to this episode for an insightful and uplifting conversation that explores how Small Bites Adventure Club is sowing the seeds for a healthier, more food-literate generation.

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JP Morgan Chase & Co and its affiliates. Views presented on this podcast are those of the speakers; they are as of December 7th, 2023 and they may not materialize.

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In this inspiring Founder’s Feature of the Women on the Move podcast, Kate Verlaan, the founder of Oz's Front Door, a business dedicated to reducing plastic waste and promoting sustainability.

During the interview, Kate shares how she started her journey as an entrepreneur, inspired by her background in addressing large, complex global challenges, particularly in the area of sustainability and climate change. She explains how her experience living in China and working on issues like the HIV/AIDS epidemic prepared her for taking on the plastic waste problem.

Emphasizing that her business is not just about profit but about making a significant impact on the plastic crisis, Kate explains that she encourages a slow and deliberate approach to reducing plastic waste, helping people make small, sustainable changes in their lives over time.

Kate also delves into the challenges of entrepreneurship, such as the scarcity mindset and the need to secure funding. She also highlights the importance of staying ambitious and maintaining a positive outlook, especially as a woman entrepreneur facing disparities in venture capital funding.

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JP Morgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of November 30th, 2023 and they may not materialize.

Transcript here 

The world’s first Chief Futurist wants us all to embrace the metaverse—even if we don’t call it that. Cathy Hackl, founder and Chief Futurist of Journey, a global design and innovation studio, sits down with Women on the Move Podcast Host Sam Saperstein to talk about how she helps companies and individuals envision and build their virtual brands, and what excites her about merging the physical and virtual worlds.

One thing Cathy advises clients is to “take a step back” from the word metaverse. “I think that word makes some people nervous now,” she tells Sam. “[But] it’s the successor state to today's mobile internet. So if you think about that, what does this mean for you as a company? How are people going to [do business] in the future? How are people going to work in the future? How are people going to socialize in the future?”

Metaverse pioneer

Cathy has a communications and broadcast background, but she started working in virtual technology a decade ago, before people were even talking about the metaverse. She’s worked across a spectrum of metaverse-related industries, from VR to spatial computing and gaming. She’s worked at companies including HTC Vibe, Amazon Web Services, and Walmart. She says one of her favorite experiences came while building Walmart Land inside the social gaming platform Roblox, when she produced a virtual concert called Electric Fest. “I actually got to go to LA work with the artists,” she says. “I helped choreograph a little bit on the motion capture side, worked with them also to select their virtual couture looks. What are they going to wear as avatars? I love the fact that I actually get to get in the trenches.”

At Journey, Cathy and her team work with top brands on their metaverse and Web 3 strategies. “We say that we create real experiences for real people in whichever reality they choose,” she explains. “We do a lot of work in the physical world with physical builds, but we also do a lot of work in the virtual space, and that's my purview, whether it is gaming Roblox or Fortnite or whether it's augmented reality or artificial intelligence.”

Paradigm shift

Acknowledging that exploring Web 3 and the metaverse can feel overwhelming to most of us, Cathy emphasizes that understanding the reality of virtual reality is going to be critical for the business world. “When you go into these virtual spaces and you create these worlds, you have to understand that you can't be brand-led,” she says. “You have to be player-focused. At the end of the day, anyone that’s going into a Roblox, a Fortnite, a rec room, whichever game it is that they're playing, they're going there to have fun . . . and socialize. This is their new social network.” For brands, the key is to make it fun and authentic to the platform: “How do you respect the player? How do you respect the community that’s already built in there?”

For many brands right now, Cathy says, there’s a paradigm shift happening. She compares it to the early 2000s. Back then, she says, “Brands were like, oh, we'll never need a social media presence. And I think that that's kind of where we are right now with some of these virtual spaces and the gaming side of the house.”

One of the biggest differences is the way users interact with virtual spaces versus social media. On social platforms, Cathy notes, customers are able to make comments but not fully engage. “With [virtual] worlds, you're engaging in a totally different game,” she says. “For brands, it's been a bit of a wake-up call. I'm thrilled to have a front-row seat to helping them understand these gaming spaces and the culture, the economies of scale that are happening in these virtual spaces.”

The future for a futurist

One of Cathy’s latest adventures has been launching her own luxury tech label, First Luxe. She describes it as part label, part lab, and focused on disrupting both luxury and fashion. The first collection included 18-carat gold- and silver-and-gold–plated jewelry that has a chip in it that then becomes a digital collectible (think Non-fungible token (NFTs). “I've had a lot of women reach out and say, oh my gosh, I love this because I can express that I'm part of this Web 3 world in a fashionable way,” she says.

Overall, Cathy says, the world is headed for big change and she’s thrilled to be in the mix. “There's this whole economy happening in these virtual spaces that is bigger than Hollywood and music put together,” she says. “I don't think people realize how big the gaming economy is, and I see a lot of opportunity.”

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of November 16th, 2023 and they may not materialize.

Full transcript here 

In honor of Veterans Day, in this special episode of Women on the Move Podcast Host Sam Saperstein talks with Lenore Karafa, Marine Corps veteran, venture capitalist, and chair of Bunker Labs. Lenore discusses her military career and her transition into the finance industry, and describes why a military background provides an excellent mix of skills and experiences for success in the corporate world.

Minority female

Lenore started at the Naval Academy in 1996, when it was less than 12 percent women. And in 2000, she was commissioned as an officer in the Marine Corps, part of just 5 percent of the officer corps that was female. “In those very early years, you first learn followership and then you learn how to lead,” she tells Sam. “So I really had the opportunity to fail early, fail often, and truly learn from those mistakes.” Another thing she learned was being comfortable as a minority female: “When I step into a classroom in front of a bunch of hedge fund managers and I'm the only woman, it's not a new experience for me. So it's made everything else a lot easier.”

Lenore says she’s intensely grateful for everything she learned in the military, and especially for the men and women she served with. Although she joined during peacetime and expected to serve during peacetime, 9/11 occurred just a year after her commission. She says that shaped the trajectory of her time in the military. She ended up in deployment in Iraq, including time as a military police officer in Fallujah. She tells the story of two women she admired who lost their lives: one, Captain Jennifer Harris, in the course of duty in Iraq, and another, Dr. Kate Hendricks Thomas, of metastatic breast cancer likely caused by exposure to chemicals during her service. “I’m grateful to both of them,” she tells Sam. “Grateful for their sacrifice and truly thankful that I get to be here and be called a veteran.”

Transition to finance

Lenore emphasizes that it was other veterans who helped smooth her transition out of the military and into the corporate sector. Through Merrill Lynch, she applied for a full tuition fellowship at the business school of her choice in 2007. She tells the story of how a veteran helped her in that process: “I literally go from running around the woods of Quantico in a green tree suit . . . to the next day in the most expensive outfit I've ever worn, interviewing on Wall Street. I get brought into the wrong interview room and in that room is a man by the name of Art Gorman. He looks at me and he says, ‘So you're the other Marine.’ He's like, ‘Give me your resume so I can vote for you later.’ Thirty-second interaction, totally serendipitous, doing what Marines do, he absolutely supported me.”

Today, Lenore is the chair and president of the board of Bunker Labs, a firm that provides community programs and courses to help military veterans and military spouses start and grow successful businesses. “We've got stages for early-stage entrepreneurs like our Breaking Barriers workshop and our veterans and residence program,” she tells Sam. “And we also have programs for more senior experienced business leaders who also happen to be military connected. And that's the J.P. Morgan CEO Circle—truly grateful for J.P. Morgan for supporting that particular program.”

She’s also a partner at First In, whose vision is to empower entrepreneurs who secure our freedom and provide opportunity for those who have served. They have a core team of military veterans who invest in early-stage security technology companies. “We all have had unique experiences,” she says. “We have complimentary overlapping skill sets to bring to bear when we think about our investments. Our goal is to ensure that the companies that we invest in are truly positioned for long-term success.”

As Lenore describes, veterans love hiring other veterans, and so there’s what she calls a magnifying effect each time one veteran supports another. She explains that the faith in other veterans is well-placed: “Veterans are used to functioning in high-performing teams in high-stakes environments. Without a doubt, they know how to lead, that's table stakes. But when you're coming into a junior role in an organization, you're not going to get the chance to lead right off the bat. So you're going to have to rely on some other skills, and that is being part of high-performing teams, knowing how to contribute. You do fall back a little bit on that followership initially, and you just perform.”

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of November 9th, 2023 and they may not materialize.

Full transcript here 

In this Founder’s Feature of the Women on the Move podcast, host Sam Saperstein introduces Shante Frazier, the visionary founder of WellCapped, a groundbreaking wig rental subscription company.

Shante’s unique path to entrepreneurship started with her participation in a venture studio and a deep-rooted ambition to disrupt the haircare market. She discusses the hardships she faced as a founder, including the quest for capital and the need to educate consumers about her innovative business model all leading to WellCapped reshaping the antiquated hair extension and wig industry by offering affordability, accessibility, and cleanliness.

Listen now to be inspired by Shante Frazier's remarkable journey with WellCapped and her vision for the future of haircare.

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JP Morgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of November 2nd, 2023 and they may not materialize.

Full transcript here 

In this Founder’s Feature of the Women on the Move podcast, host Sam Saperstein introduces Paula Ilonze, the founder of Chilon Industries

Paula discusses her journey with her own textured hair to founding Chilon Industries and her plans for 2024, which include launching new products like their Curl-eeze brush, a revolutionary hairbrush that dispenses products such as gels, creams, and conditioners while brushing. Learn more about Paula and Chilon Industries by following them on Instagram and visiting their website chilonindustries.com

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JP Morgan Chase & Co and its affiliates. Views presented on this podcast are those of the speakers; they are as of October 26th, 2023 and they may not materialize.

Transcript here

In this episode of the Women on the Move Podcast, host Sam Saperstein talks with Debbie Isaacs, founder and president of Unshakeable, a nonprofit that serves women offenders by addressing their trauma and needs. Unshakeable’s mission is to guide women survivors in recovery from traumas that include domestic and sexual violence, trafficking, homelessness, and addiction. “Our goal is to set them on a career path to achieve financial independence and stability,” Debbie says. Originally motivated to help just one woman achieve financial stability, Unshakeable has since changed hundreds of lives.

Making change

Debbie shares that she was already over 50 when she was inspired to launch Unshakeable. Living in Las Vegas, she had been a video producer with a successful business making “sizzle reels” for people pitching reality TV shows. She heard about a municipal court program that was helping women in recovery change their lives—and it ended up changing her life. “I sat in the courtroom and listened to the women share their stories and it was one of those moments where I just felt, I'm not here to tell their story, I need to change it,” she recalls. “One of the women shared that she had gotten dressed for herself that day, meaning that for the first time in months, her pimp wasn't telling her what to wear.”

Listening to more women share their stories that day, Debbie was drawn in not only by their heartbreaking experiences but also by the realization that she could relate to many of their feelings. “My physical circumstances didn't match, but how they felt matched,” she tells Sam. “And it didn't match only me, it matched friends of mine.”

And so Unshakeable was born, and soon incorporated into 501(c)3 that partners with other nonprofit organizations that provide housing and therapy. Unshakeable brings their Empower to Employ program, at no charge, to clients of those organizations in order to support their return to the workforce and into a sustainable career. Unshakeable programming includes three phases. Phase 1 is the “I AM” series, which includes a two-day conference where clients hear from community leaders, c-suite executives, and other professionals, who teach them business acculturation and other skills to build self-esteem. Phase 2 is career coaching, which is at least a two-year commitment to all clients, starting with an individualized case assessment and then moving into Phase 3, the bigger picture where case workers evaluate needs and bring clients from immediate employment to a longer-term career plan.

Today, Debbie says, Unshakeable partners with about 20 nonprofits in Las Vegas. Her focus is what she calls the “Four Rs.” That includes Rescue, where the goal is to find shelter for clients and possibly treatment or court. Next is Residency, where they find stabilized, temporary housing. Then comes Recovery, which is the therapy component. Finally, there’s Ready: “I tell people we’re the Get Ready part or the Rest of It, which means we partner with organizations here like Safeness, Shade Tree, and WestCare. We become their workforce development and allow their case managers to help the clients get the therapy they need, or then we work together."

Eye to the future

This summer, Debbie says she’s been traveling and connecting with other nonprofits, learning more about the needs that exist. “Housing is the number one factor that people are ending up on the street or in a situation of staying with somebody that is abusing them,” she tells Sam. “I think the other thing that works [is] the specialty court approach where we're not jailing people for misdemeanors and we're looking at that system as, can we create reform as opposed to just putting somebody into jail.”

As for the future, the vision is to grow Unshakeable in Nevada with a dream of expanding to another state and cities. “And one of the biggest things on our heart is to launch a social enterprise by the end of second quarter next year,” she says. “So that is an ambitious undertaking, but that's really the heart of Unshakeable. We have enough history here that we know our impact matters and it works and it's sustainable and there's thousands of other cities that we think that we could grow into. So that's an undertaking of ours, and the social enterprise, that will be our big focus.”

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JP Morgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of October 19th, 2023 and they may not materialize.

Full transcript here 

During a special event for JPMorgan Chase managing directors in honor of Women's History Month, Women on the Move host Sam Saperstein talks with Randi Braun, author of Something Major: The New Playbook for Women at Work, and the CEO and founder of the women's leadership firm Something Major. Randi discusses her mission to empower women at work to chart their own course, and touches on longevity, loss aversion, and why she hates the term “Imposter Syndrome.”

Longevity and loss aversion

Randi, a certified executive coach and sought-after speaker, has worked with a variety of large organizations and coached dozens of senior women in high-powered, “male-driven” industries.

“I think that in the conversation that we have around burnout and around thriving, we're seeing women in senior levels of leadership face this low work libido situation,” she shares. “So that, for me, was the light bulb, where I was like, okay, we need to start talking to women about how they can play the game on their own rules and win, because there's just no little blue pill for that. So instead, I hope that we have a new playbook.”

Women’s longevity in senior positions is one of Randi’s top concerns. She tells Sam that she frequently hears of women who are leaving the workforce at senior levels of leadership because of burnout. “So if you want to leave because it's your goal to retire early, I celebrate you,” she says. “But if you feel like you need to leave because you can't sustain, then something is wrong. And we need to create a space where women cannot just lead and thrive, but have that longevity for years to come.”

The idea of “loss aversion” is another top concern of Randi’s. She describes this as a trend where successful women, as their careers advance, begin to focus on minimizing their failures instead of maximizing their successes. “And that's when self-doubt moves from being something that is a healthy catalyst for evaluating a situation and making smart choices, to being something that really hampers our ability to be creative, share an innovative idea, or just not feel so burnt out,” she explains.

The case against “Imposter Syndrome”

Randi says that she wants to help women know that it's okay to be both successful and stressed out. “I want to normalize that it's okay to feel overwhelmed and grateful for the career that you've built, and I think we need to have a more nuanced, open conversation where those things have permission to coexist,” she says.

One thing that can help that acceptance is to move past the idea of “Imposter Syndrome.” It’s a term, she says, that can imply that women are somehow at fault for not feeling up to the task of being successful. “There is nothing wrong with any of us,” she reminds the audience. “We all go to work in a world that was not designed for our success. And I want us to understand that it is normal to have self-doubt. Every single one of us has an inner critic, it's that voice of self-doubt or self-judgment. It doesn't make you deficient, it makes you human.”

That’s where women run into trouble, she says: “Our inner critic can be an incredibly helpful problem identifier, because all our inner critic cares about is keeping us safe from a few key things . . . failure, risk, humiliation, vulnerability. What I want us to understand is that the inner critic is healthy in evaluating that there might be some risk or some exposure, and it's also really important to not let that voice of self-doubt start to dictate all of your decisions.”

Stream the rest of this episode to hear Randi talk about how to rethink the way you process feedback, and how the change you're looking for within yourself can be a spark to others as well. Following her discussion with Sam, Randi takes questions from the JPMorgan Chase managing directors in attendance.

Disclaimer: The speakers’ opinions belong to them and may differ from opinions of JPMorgan Chase & Co. and its affiliates. Views presented on this podcast are those of the speakers; they are as of October 12th, 2023 and they may not materialize.

Full transcript here