In this episode of Women Who Make It Happen, host Michelle Khan sits down with Kym Routledge, Group Head of Compliance & UK MLRO at BCB Group, for a candid, powerful conversation about what it really means to lead, empower and grow, without sacrificing who you are.

With decades of experience in financial services and people management, Kym shares the mindset shifts that shaped her career, how she champions diversity from the inside out and why empowerment starts with trust, not control.

🔥 Why Watch?

• If you’ve ever wrestled with self-doubt, wondered how to lead authentically, or questioned if you can “have it all” without burning out, this episode is for you.
• Kym brings warmth, honesty and hard-won insight to a conversation that’s as real as it gets.
  

In this episode of Women Who Make it Happen, host Michelle Khan sits down with Heidi Physick, Chief People Officer at Oodle Car Finance, for a deeply honest and inspiring conversation about what it takes to lead with authenticity, empathy and purpose; and why true diversity in leadership still requires daily commitment.

With decades of experience in people strategy and organisational culture, Heidi shares the pivotal moments that shaped her leadership journey and the lessons she’s now using to champion the next generation of women leaders.

🔥 Why Watch?

If you’ve ever questioned whether your style of leadership fits the mould, or whether you belong in the room, this episode will challenge and inspire you.

Heidi brings both heart and strategy, offering a blueprint for leading teams and building cultures where everyone can thrive.

Join Anna Massey in this dynamic episode of Women Who Make it Happen, featuring Natalia Lyarskaya, VP of Data Science & Risk at Billie, and a global leader in AI, machine learning and fintech innovation. With over 15 years of experience turning data into business impact, Natalia shares the mindset and strategies that set high-performing teams apart.

🔥 Why Watch?

This episode is a masterclass in strategic data leadership. Whether you're leading a tech team, navigating the fintech landscape, or just curious about how to turn insights into action, Natalia’s perspective will leave you thinking bigger.

Join Michelle Khan in this powerful episode of Women Who Make It Happen, featuring April Clark, Chief People Officer at Nest Pensions. With roots in therapy and a career forged across leadership, talent, and culture, April shares her deeply human approach to building workplaces where people feel seen, heard and empowered.

🔥 Why Watch?If you care about building people-first workplaces, creating inclusive teams, and leading with empathy, this conversation is for you.April’s honesty, clarity, and strategic mindset will leave you rethinking what it truly means to be a leader today.

Join Anna Massey in this energizing episode of Women Who Make it Happen, featuring Alexandra Rivas-Gale, VP of Product at ClearBank and a powerhouse voice in fintech innovation and people-first leadership. From building out a bank across Europe to mastering the art of patience, Alexandra shares the pivotal lessons that shaped her career and the mindset that keeps her grounded.

🔥 Why Watch?

• This episode is packed with real talk, practical insights, and the kind of vulnerable leadership we don’t hear enough of.
• Whether you’re scaling a team, pivoting your career, or navigating your next big move, Alexandra’s story is a blueprint for leading with heart and ambition.

Key Topics:Leadership, product strategy, fintech, career growth, emotional intelligence, mentorship, user experience, women in tech

Join Michelle Khan in this thought-provoking episode of Women Who Make It Happen, featuring Katherine Waller, Co-Founder of Six Degrees and a bold voice in purpose-led leadership and financial innovation. With a background in both Finance and Philosophy, Katherine brings a rare blend of analytical sharpness and human-first thinking to the world of wealth management.

🔥 Why Watch?

• Learn how to lead from a place of clarity, compassion, and conviction, whether you're growing a team, building a business, or navigating your own leadership journey.
• Get inspired to rethink how we hire, mentor, and grow in industries that are long overdue for change.

Join Michelle Khan in this powerful episode of Women Who Make It Happen, featuring senior banking and fintech leader Sally Singer. With over two decades of experience in corporate banking, Sally brings a wealth of insight on inclusive leadership, team building, and navigating change in fast-paced, high-stakes industries.
🔥 Why Watch?

• Learn how to lead with intention and impact, even in traditional or high-pressure environments.
• Discover the practical habits Sally uses to build diverse, high-performing, and resilient teams.
• Get inspired to challenge the status quo and create space for more inclusive, thoughtful leadership.Key Topics:Leadership, team building, fintech, diversity and inclusion, mentorship, career growth, and culture change.

Join Anna Massey in this episode of Women Who Make It Happen, featuring Carla van Sintfiet, Head of Enterprise Risk Management at Deribit. Carla shares her incredible career journey—from molecular genetics to finance—offering real insights on risk management, career pivots, and the evolving landscape of AI, cybersecurity, and digital assets.

🔥 Why Watch?

• Gain real, actionable insights from a risk management expert navigating the intersection of finance, technology, and digital assets.
• Learn how to future-proof your career by staying adaptable, embracing change, and continuously learning.
• Be inspired by Carla’s relentless curiosity and fearless approach to tackling new challenges.

Key Topics: Risk Management, AI, Cybersecurity, Digital Assets, Career Growth, Leadership, Finance.

Join Michelle Khan in this inspiring episode of Women Who Make It Happen, featuring Janthana Kaenprakhamroy, CEO of Tapoly. Janthana shares her incredible journey from overcoming adversity to becoming a leader in the insurance industry, offering valuable insights into resilience, leadership, and business growth.

🔥 Why Watch?

• Be inspired by Janthana’s powerful story of persistence, adaptability, and success.
• Learn how to build mental resilience, foster leadership, and attract opportunities in your career or business.
• Gain actionable insights on entrepreneurship, mentorship, and making an impact in your industry.

Key Topics:Resilience, leadership, diversity and inclusion, entrepreneurship, mindset, and career growth.

Join Anna Massey in this episode of Women Who Make It Happen, featuring Neha Jha, Director of Product Management at Backbase. Neha takes us inside the world of product management, sharing real insights on scaling products, making career-defining decisions, and navigating the fast-moving FinTech industry.

🔥 Why Watch?

Key Topics: Product Management, FinTech, Scaling Products, Career Growth, Leadership, Enterprise vs. Consumer Products.