How many times have minutes and hours have you wasted on waiting on hold for a customer service representative? Then when you finally get to someone you get disconnected or they ask you for the same information you have already given while on hold. Or they transfer you to someone else and you continue to wait on hold again.

We all have a bad customer service story, we even have good ones we can remember. But, what should companies be doing to improve customer service? Why are they approaching it in the wrong way?

Nima joins the show today to discuss some good examples, some bad examples and some ways to perhaps fix customer service.

SHOW NOTES

Nima KhanGhahi is a passionate sales coach, leadership trainer and speaker that focuses on developing and influencing people to maximize their full potential. 

With the help of many mentors and leaders he has been able to learn and teach many strategies that have taken people to the next level. His passion comes from helping people identify what they want to accomplish and then helping them get from point A to B.    Connect on LinkedIn: https://www.linkedin.com/in/nimakhanghahi/  Subscribe to YouTube: https://www.youtube.com/user/NimaLive/featured  Follow IG Account: Nimzstr Become a fan of Facebook: @nimathespeaker    WORDS OF MASS DISRUPTION www.wordsofmassdisruption.net   SUBSCRIBE - REVIEW - SHARE