February 14, 2022

Randy Hayman is Commissioner and CEO of Philadelphia Water. In this episode, Randy talks with the Water Environment Federation about why proactive communications must be a priority for water utilities, particularly from his perspective in an executive leadership position. He discusses what effective communication looks like, topics that require expanded public outreach, and the importance of using different tools for connecting with an audience. Randy also explains the need for leadership support of communications activities, including through funding.

Episode #210
Hosted by Steve Drangsholt