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In this episode, Aina and Bintang discuss about the Customer Experience’s role in managing customer concerns, specifically when it comes to the challenges in tending to the needs of farmers. Because of rural areas and lack of tech literacy, Aina emphasized the importance of specific and tailored solutions for different customer types, such as crop management advice for farmers.
In this episode, Aina and Bintang discuss about the Customer Experience’s role in managing customer concerns, specifically when it comes to the challenges in tending to the needs of farmers. Because of rural areas and lack of tech literacy, Aina emphasized the importance of specific and tailored solutions for different customer types, such as crop management advice for farmers.