In the latest episode of WorkWonders, Ashish Patil shares his professional insights as the Business Operations & Strategy Lead at Jiva about how to determine the potential of crops in Indonesia. With Tada, they talk about how to understand crop landscapes, his three-stage research process in doing so, and the importance of supply chain participation.

In this episode, Aina and Bintang discuss about the Customer Experience’s role in managing customer concerns, specifically when it comes to the challenges in tending to the needs of farmers. Because of rural areas and lack of tech literacy, Aina emphasized the importance of specific and tailored solutions for different customer types, such as crop management advice for farmers.

WorkWonders is our new segment which showcases Jiva's projects and Jivengers' ways of working.

The pilot episode features Dinda Setiawan, our Sr. Design Researcher, in which she shares stories about how the design research team overcome distinct challenges doing research with rural users and how to optimise daily workload despite multiple blockers coming their way.

Listen up and follow us on LinkedIn, Instagram, TikTok and YouTube to get to know Jiva better! (Our handle is (almost) always jiva.ag <3)

In this episode, Karan talks what service designer does, how different cultural backgrounds in Indonesia pose as challenges for relatability in service designing, and how exercising blueprinting helps Jiva prioritize business goals and solve problems in future interactions.

Nilesh chats about the challenges of building digital products for the Indonesian rural communities and how the team solves these hurdles by developing low-tech platforms and building strong physical networks on ground.

AgriCentral, Jiva’s farmers service app for India, hit 10 million downloads this year, making it one of the largest agronomy-advisory platform in the country. How did we get there? How are we getting rural farmers to use technology, given that they are among the toughest market to win in terms of digital adoption? Our Product Manager for AgriCentral, Akanksha Barot, shares learnings from building a digital product from farmers and how we are using the insights we got in Jiva today.

All tech startups want to disrupt the status quo. But when you are disrupting an ancient practice that is predominant in the rural community with generational tradition and established modus operandi, the challenges are beyond infrastructure or literacy gaps. Jiva is overcoming this challenge by operating a “phygital” model. What is “phygital” anyway? Our CEO Ram Mahadevan dissects this peculiar blend of physical and digital model in the latest Crop Chronicle episode.

In an ideal world, we are tech-first. But as an ag-tech startup that builds digital products for the rural community, we cannot neglect their traditionally physical networks and must embrace the delicate aspects of human connections. What is that like? What are the challenges? How did we find the “perfect” blend of physical and digital approaches in building our product and services? Our CPO Arnav Pandey answers these questions while telling the tale of how we steadily get things right on the improbable quest of digitising one of the most ancient professions in the world.

In this second episode, our host Nea Ningtyas is joined by Jiva Indonesia’s CFO, Ashish Agarwal, as they discussed the future of finance jobs in the time of AI. Ashish said there will be less finance jobs in the future because of AI - but talents shouldn’t be worried. Why? Listen to this episode to find out what Ashish thought about the impact of so-called AI-takeover on jobs, what skills should talents focus on developing to stay competitive, and how he led the finance team at Jiva to be a forward-thinking, tech-driven team ready to co-exist with AI tools now and in the coming years.

Following two new research initiatives from the Design team, Usability Testing Day (UT Day) and Ask-Me-Anything (AMA) session with our users who live in the rural part of Indonesia which can be observed by everyone in the company through a livestream, our host Nea (Senior Content Specialist) asked Nav (Head of Design) and Saloni (Design Research Manager) about why is it important for everyone at Jiva to be able to access the design team's research process, and more importantly, to get to know our users. Nav and Saloni shared about when research can be painful and how we can take the pain out of research so that we can understand our users better and design better services for them.