In this episode of the Osteobizness podcast, host Gilly Woodhouse, an award-winning business coach and advocate of osteopathy, discusses the challenges faced by clinic principals when team members repeatedly ask the same questions. She explores the solution of creating an online digital clinic handbook template. This central reference point aims to streamline communication, reduce repetitive enquiries, and provide clear guidance on procedures such as handling patient complaints and emergencies. The episode concludes by offering assistance in creating such a handbook, highlighting its benefits for clinic efficiency and team cohesion.

The challenges of team questions (00:00:24)
Discussion on the frustration of team members constantly asking the same questions and the impact on limited time and energy.

Creating a digital clinic handbook (00:00:24)
The solution of creating an online digital clinic handbook template to provide a central reference point for the team and examples of the type of information that can be documented.

Assistance in creating a digital template (00:02:18)
Offering assistance in creating a digital template for private clients and the benefits it brings to the team's efficiency.

Conclusion and call to action (00:02:47)
Closing remarks and a call to action to engage with the host for further assistance.


BEST MOMENTS

'The principal was complaining that the team were constantly asking him the same questions, which was so tiresome and a waste of his limited time and energy.'

'Your team will be so grateful to have an easily accessible resource to guide them clearly with just a click of a button, so they don't have to keep hassling you with the same old questions.'

'Most clinics have no central reference manual where team members can readily get the information they require. Does this resonate with you too?'

VALUABLE RESOURCES

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CONTACT METHOD

https://www.instagram.com/gillywoodhouse/
[email protected]
https://facebook.com/Osteobiz/

ABOUT THE HOST

Since 2013, Gilly Woodhouse has been inspiring and developing Osteopaths, other healthcare professionals and their clinics. With a wealth of entrepreneurial skills gained over a lifetime of creating businesses from scratch both in the UK and abroad, Gilly shares these experiences as well as illustrating how her clients have vastly improved their practices by streamlining operations and improving their marketing skills. The Osteobiz team of six now comprises Osteopath clinic owners or members of an Osteo family and together support over 100 worldwide clinic owners.

This show was brought to you by Boost and Bloom.