WWT Experts

The world's most innovative service providers are leveraging digital technologies to enhance customer experience and introduce new digital services that monetize their networks. Join WWT Senior Vice President Greg Schoeny and Chief Digital Advisor Charlie Lawhorn as they talk about the rapid implementation of new ideas and creation of efficient, consumer-centric platforms that are redefining the service provider industry. Greg and Charlie also discuss the challenges of transitioning from pre-AI systems to cloud-centric approaches and the evolution of business models in response to digital disruption.

In today's experience economy, retailers are under immense pressure to deliver seamless, personalized omnichannel experiences. However, being locked into rigid third-party systems can severely limit a retailer's ability to innovate and adapt to evolving customer expectations.  

Join our experts as they discuss the full-stack approach — a strategy that empowers retailers to own their critical digital systems like POS, loyalty programs and e-commerce platforms so they can capitalize on AI's vast potential, tap into valuable customer data and insights, accelerate innovation cycles, and deliver unparalleled retail experiences that build loyalty and trust. 

As enterprises increasingly adopt cloud and Software as a Service (SaaS) solutions, traditional network architectures are proving inadequate to support the distributed nature of modern work environments. Join WWT Senior Vice President Greg Schoeny and Neil Anderson, who leads WWT's cloud and infrastructure practice, as they talk about the transformative impact of cloud-based applications and distributed workforces on service provider network architectures. Greg and Neil also discuss how service providers can adapt to these changes to ensure high-performance, secure connectivity for all users, devices, and applications, regardless of their location. 

Global telecommunications providers have a unique advantage to capture the value of AI — physical infrastructure. But to capitalize on the opportunity, they must get AI at the edge.   

Watch WWT Experts Tim Brooks (Managing Director of AI and Machine Learning) and Greg Schoeny (SVP of Service Provider Services & Solutions) talk about how global service providers can strategically leverage AI to enhance the customer experience, optimize network operations and unlock new revenue streams. Tim and Greg also discuss prioritizing infrastructure investments to support AI capabilities and edge computing.  

Join David Reilly, the former CTO and CIO of Bank of America, and Bill Stanley, a Chief Technology Advisor at WWT, as they dive into AI strategy and its impact on the financial services industry. David and Bill explore the important distinction between applied AI and generative AI, and how financial services organizations can leverage these technologies to solve real business problems, and talk about low-risk use cases (like fraud detection or call center support) that build momentum toward future transformation. 

With massive IT estates and stringent technology certification processes, technical debt is a perennial thorn in the side for IT leaders of financial institution. Rarely, however, does the business know the risks of a patchwork approach to maintaining legacy systems. In this episode of WWT Experts, former Bank of America CTO and WWT consultant David Reilly talks with senior director Mark Wall about how IT leaders of financial institutions can begin to conquer technical debt by making it an organizational priority. 

Automation is gaining momentum and rapidly becoming a top priority for business leaders looking to drive growth, simplicity and efficiency. Yet developing a comprehensive automation strategy remains a struggle for many. The key lies in prioritizing the right automation initiatives and executing them effectively. 

Join WWT Senior Practice Lead Phillip Palmer as he presents six fundamental principles to guide organizations on their automation journey. Whether you're just beginning or looking to enhance existing automation initiatives, Phillip's expertise can help you build a successful automation strategy aligned with business goals, empower your teams, and ensure project success. 

AI holds tremendous promise for financial institutions, from enhancing customer interactions to combating fraud and sophisticated cyber threats. However, to capitalize on these and other AI opportunities, IT and business leadership will need to invest in their data capabilities. In this episode of WWT Experts, former Bank of America CTO and WWT consultant David Reilly talks with data security practice lead Hau Tran about how financial institutions can mature their data strategies to support AI adoption.

As financial institutions look to protect the high value of their assets, organizational leaders must continually stay on top of emerging technologies, evolving compliance requirements and proactive security measures. In this episode of WWT Experts, consultant David Reilly talks with vice president of global cyber Chris Konrad about strategies financial institutions can adopt to address pressing threats while incrementally growing their overall security postures in an era of uncertainty.

Utility companies must expand grid operations and grow their digital footprints to meet future energy needs. Unfortunately, this presents more opportunities for cyber attackers. In this episode of WWT Experts, industry director for utilities and energy Adam Nathan talks with principal security consultant Carlos Sanchez about the importance of gaining comprehensive visibility into OT and IT assets as a foundation for securing critical infrastructure.