AI-powered chatbots or virtual assistants are rapidly growing as organizations look to more efficiently respond customer needs and drive loyalty through a more personalized experience. But building AI-powered digital assistants is challenging given the numerous approaches and tools available on the market.  

Pulling upon experience building two intelligent digital assistants for internal-to-WWT purposes, WWT Data Science Director Ankur Gupta and Data Consultant Dale Hsu dive into the dos and don'ts of building AI-powered chatbots that can drive value for your business. Ankur discusses a three-layered framework approach designed to solve for scale and cost bottlenecks. And Dale discusses key learnings that can help you in your AI journey.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

As digital transformation and AI initiatives continue to gain momentum, organizations will be flooded with data in ways they've never experienced. Harnessing that data will become increasingly important not only to drive toward to success — but to avoid failure. That's where AIOps (AI for IT operations) comes in. 

Join WWT data science and AI experts Anshul Chaturvedi and Snigdha Bhardwaj as they talk about how organizations can better apply data, machine learning and AI to the massive data sets that are flowing in through global IT implementations. This webinar is based on a WWT Research paper that details how a modular approach to AIOps allows organizations to better leverage data to drive efficiency.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

Today's artificial intelligence models are revolutionary — reshaping industries by automating complex business decisions previously left for experts. Success with AI, as many now know, is predicated on data. So, what happens when the data we feed our AI models is inherently biased?

Join WWT Data Scientist Charlene Ulrich and Big Data Consultant Daniel Cholakov as they talk about the growing need for leaders to scrutinize AI and natural language processing (NLP) models for bias. Charlene and Daniel use a recent WWT Research paper on mitigating bias in AI using debias-GAN as a jumping off point for a conversation that includes why de-biasing AI is important, where and how bias can take place and how you can use our findings to to improve your AI strategies.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

In an era where technology is not just an enabler but a driving force, understanding its implications on your business is crucial. Artificial intelligence is no different. AI-powered solutions are increasingly complex and costly to test and implement, and most organizations lack the ability to fully realize AI's game-changing promises.

Join WWT Senior Vice President of Sales Daniel Valle as he dives into the transformative power of AI — particularly large language models — and how they are shaping the future of telecom. Daniel also talks about how telcos can integrate AI into their organizations at scale, the important role security plays in driving success and how leaders can think about use cases that lead to revenue.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

As organizations continue to adopt hybrid work models, SD-WAN can serve as an ideal launchpad for larger architectural shifts that enable the business from anywhere, particularly as traffic patterns continue to evolve. To do that, IT leaders need to optimize and secure their WAN.  

Join WWT Network Solutions Practice Manager Tom Schepers as he talks about why an enhanced and secure WAN is needed for employees at home and in the office to have a good digital experience. Tom also discusses how organizations can embrace the idea of a "branch of one," details the impact of SSE and SASE, and how an optimize WAN can set you up for cloud success. 

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

You can't automate what you can't see. Therefore, investing in observability of your IT environments is critical for driving automation success. The problem is that business processes are supported by multiple IT teams and environments, and observability is not always prioritized in large-scale automation initiatives. 

Join WWT's Kevin Wald and Mike Cervasio, both of whom are automation experts, as they talk about how to gain observability in IT environments that in many cases are decades old. Kevin and Mike also touch on key metrics to track to make sure you're getting the most ROI on your automation investments and how observability can quickly lead to scalability.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

Automation has traditionally been viewed as an IT project or series of IT projects. But increasingly, C-level leaders are asking about it. But what should you automate first? Who should lead efforts? And how do you know if automation is working? 

Join WWT EVP of Global Supply Chain Jeree Hanavec and Principal Consultant Anshul Chaturvedi as they talk about the importance of driving a top down strategy when it comes to enterprise automation. Jeree and Anshul also talk about how you can prioritize the right things to automate and how you can measure success.

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

As the healthcare industry develops new treatments that leverage new devices to deliver innovative care in a rapidly evolving landscape, the amount of data stored and transmitted will grow exponentially, and bad actors will continue to innovate and capitalize on this continual flood of new information. 

Join Justin Collier, a Chief Healthcare Advisor at WWT, as he details best practices healthcare delivery organizations can adopt or advance to safeguard sensitive data. Dr. Collier talks about the rise of connected devices, some of the ways zero trust can protect your sensitive information from malicious actors, and the importance of rigor in cybersecurity. 

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

Cloud marketplaces are designed to help optimize cloud costs. But for all the potential they offer, we've found our client base can struggle to extract the full value of cloud marketplaces. 

Join WWT's Joshua Bushman and Lauren Fleming, both authors of the recently published Cloud Marketplace Maturity Model report, as they talk about a framework for simplifying, streamlining and scaling how organizations buy, deploy and manage cloud solutions across their business. 

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.

Leaders across industries are prioritizing customer experience to build advocacy and grow their businesses. A crucial – but often neglected – component of the customer experience is the contact center. While you'll often find the contact center buried at the bottom of the digital transformation list, the reality is it can make or break your customer experience.  

Join WWT's Morgan Laville and Patrick Bond as they talk about how to turn your contact center into a rich hub of customer insights and a contributor to customer satisfaction, sentiment and loyalty. Morgan and Patrick also discuss WWT's Contact Center Maturity Model and how it can help guide your journey and justify investments. 

Learn more about WWT Research, which includes comprehensive research guides and videos, at wwt.com.