In this episode (sponsored by <a href= "crmug.com">CRMUG/D365UG</a>), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including…   <ul> <li>Record Types and their Functions</li> <li>The importance of the Contact</li> <li>Know Your Customer</li> <li>Knowledge Management</li> <li>Relationship Insights and Service</li> <li>Case Creation Rules</li> <li>Action Cards</li> <li>SLAs</li> <li>Great example of customer service – Delta Airlines</li> <li>Email Templates</li> <li>…and more</li> </ul>

In this episode (sponsored by CRMUG/D365UG), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including… Record Types and their Functions The importance of the Contact Know Your Customer Knowledge Management Relationship Insights and Service Case Creation Rules Action Cards SLAs Great example of customer service – Delta Airlines Email Templates …and more

In this episode (sponsored by <a href="crmug.com" rel="noopener noreferrer">CRMUG/D365UG</a>), Shawn and Sarah (yes, the Diva herself) discuss more things you need to know when implementing Customer Service, including… &nbsp; <ul> <li>Record Types and their Functions</li> <li>The importance of the Contact</li> <li>Know Your Customer</li> <li>Knowledge Management</li> <li>Relationship Insights and Service</li> <li>Case Creation Rules</li> <li>Action Cards</li> <li>SLAs</li> <li>Great example of customer service – Delta Airlines</li> <li>Email Templates</li> <li>…and more</li> </ul>

WYNTK About Customer Service (Part 2)

At Your Service is the service management podcast from CRM Audio. What you need to know about Dynamics 365 Customer Service, Field Service, and Project Service. Hosted by Business Applications MVP's Scott LeFante, Shawn Tabor, and Sarah Jelinek

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WYNTK About Customer Service (Part 2)

WYNTK About Customer Service (Part 2)