Dialogue：

Situation 1 (shop):

Customer: Excuse me, you have short-changed me.

Employee: I must apologise, ma'am. That was my mistake, and I hope you'll forgive me. Here's the correct change.

Customer: That's OK. I understand.

Situation 2 (s...

Colleague A: Now, we have to list the important instructions for riders of our new roller coaster.

Colleague B: I've got 2 things they shouldn't do.

1. Don't eat or drink on the ride.

2. Don't attempt to take photos during the ride.

Colleague A:...

Dialogue：

Boss: Laura, I need these dry-cleaned. Also, note that this shirt has a hole here.

Laura: I see. You need it mended. I'll tell the dry-cleaner.

Boss: My car needs to be serviced. Please can you call the garage to get it booked in?

Laura...

Dialogue：

A: Both candidates, Ada Chan & Bill Cheung passed our writing test.

B: I agree. But Ada Chan's writing is better.

A: Well, they are very similar, but Ada's memo is more concise.

B: Ah, yes. She wrote 'is entitled to' but not 'has the rig...

Dialogue：

A: We need to consider some conditions where club users should take great care. Let's list some important advice for them, to prevent misuse of our facilities.

B: That's right. Some people may have not done exercise for a long time. They ...

Presenter：好多人出外公幹，在過海關的時候，都要回答一d問題，譬如你起程的城市、旅程的目的等等，預早準備答案，你就可以輕鬆過關啦！

Dialogue：

Customs officer: Where are you coming from?

Traveler: Hong Kong.

Customs officer: What is the purpose of your visit?

Traveler: I'm here on business.

Customs offic...

Presenter: 譬如問'宜家幾點?'有兩個方法表達:

A: Do you have the time?

B: It's 6 10.

A: Oh, I have to rush, or I will miss the deadline.

A: What's the time now?

B: It's 6 10.

Presenter: 'Do you have the time?' 係問人'宜家幾點'，但 'Do you have time?' 就係問人 '你得唔得閒' ，...

Dialogue 1:

Customer: I'd like to date your manager, Mr. John Lee.

Employee: Erm… do you mean you want to see our manager?

Dialogue 2:

Customer: Hi, I'm Lily Wong. I have an appointment with Mr. John Lee. / I'm meeting Mr. Lee. / I'm here to see...

Dialogue:

Venny:I'm confused. Employers will pay employees 5% more. Should I write in the active or the passive form?

Salaries will be raised by 5%. (focus: the action)

Salaries will rise by 5%. (focus: the trend)

Laura:Both make sense. In ...

Venny: Laura, have you prepared the powerpoint slides for tomorrow's presentation?

Laura: Yes, here's my draft.

Title: Preparing for Retirement

1. Employees should find out whether the employer offers a pension.

2. Ask if they can benefit from th...