Yah, No Podcast

Hey Yah, No peoples: 2020 called and said it’s time for a revolution. But if you’re like our final guest of the season, you’ve been asking for revolt for quite a while now.

And given these changing times, who better to wrap up this amazing season than the visionary, Dr. Victor Montori. Dr. Montori is an endocrinologist at Mayo Clinic, co-founder of @patientrevolution, and author of Why We Revolt: A Patient Revolution for Careful and Kind Care.

Industrial healthcare is failing its patients. We know this. So how do we do things differently? Where the heck do we start? Well, M+T had the chance to talk to Dr. Montori about the elements of a healthcare revolution. We’ll give you this first step: it starts with language. But there is so much more to do.

EVERYONE needs to be a part of this revolution, regardless of what your role is in healthcare. Because, health is a human right. And we all deserve care – not just a generalized notion of care, but careful and kind care.

Episode 40 (!) is our last episode of Season 4. So until next time, Yah, No friends! We hope you are safe and healthy.

(FYI, this episode was recorded back in 2019, before the healthcare system was utterly overwhelmed by COVID-19. We are grateful for those who are working on the frontlines. And we know that Dr. Montori’s book Why We Revolt is more relevant than ever.)

Raise your hand if you support things that bring you laughter, happiness and emotional fulfillment. (Us, plz). Now raise your hand if those are feelings you associate with the healthcare system…Yeah...that’s what we thought.

Joy, delight, and happiness are emotions. And so are confusion, frustration and anxiety. Which of these sentiments come to mind when you think about your last doctor’s visit (or even making an appointment)? How people feel has a major impact on the patient journey. Healthcare is hard, so why do we really have to make it so much harder on folks. Episode 39 highlights that if this were to happen in any other industry - it would be straight up bad customer experience.

We are so excited to invite one of our fave podcasters, Zeev Neuwirth, creator and host of “Creating a New Healthcare” for a rousing discussion to bring back the humanity in healthcare. Oh – and Zeev is also the Senior Medical Director of Population Health at Atrium Health, as well as the author of Reframing Healthcare: A Roadmap For Creating Disruptive Change. So, yes, he knows a thing or two about healthcare experiences.

T+M chat with Zeev about balancing health outcomes with quality of life, physician burnout and taking a fresh look at healthcare delivery from a mindset of what will help us to “survive and thrive”. Are you ready to feel some joy?

Design has been welcomed into many disciplines over the past couple decades. While it’s exciting to see the world embracing design and problem-solving skills to help teams make critical decisions and strategies, sometimes it feels like “design” has been distilled down to a one-size-fits-all process. Is it possible that in today’s design practice, we’ve forgotten about the importance of aesthetic, delight, and quality? Have designers lost their unique voice and POV?

In Episode 38, as T+M grapple with what’s happening in design, they turn to their longtime friend and colleague Christian Madsbjerg, Human Science guru and Founder of ReD Associates, for a chat.

The trio explore the value of the designer’s perspective and discuss questions that matter to design today: What happened when “design thinking” entered the mainstream. Is everyone really a designer? Can design address all of our problems?

Fear not, Yah, No listeners, there may be a middle ground. Or as Christian prefers to call it: The third wave of design. Oooh, we like that.

Grab your headphones and (for pun’s sake, your surfboard), as we dive into this idea of the third wave of design with the very inspiring Christian Madsbjerg. Don’t miss this one!

Diversity is being invited to the party, and inclusion is being asked to dance. Sometimes it feels like there’s a lot of people at the party, but not everybody can hear the music. In Episode 37, M+T are so excited to dance with the brilliant founder and CEO of Onboard Health: Andre Blackman. Onboard Health is focused on building a platform to build a more diverse and inclusive workforce ecosystem to power the future of health. Um, hi. We have an extra pair of tap shoes. How can we help?

It seems like everybody knows diversity is important, but there seems to be a gap when it comes to taking action. How do we get past this??

Luckily, Andre has some motivating thoughts (and tips!) about diverse practices for healthcare companies. If you’re interested in empowering a more inclusive community within your own work, then you do not want to miss out on this episode. Inclusion and equity is critical - especially in healthcare where so many unique needs are simply not being addressed. Tune in!

Innovative healthcare startups - that is, ones that are driven by human needs - are going to require a shift from the traditional startup mindset. Yes, you need to embrace risk. Yes, you need to move quickly. But you also must be willing to bring human centered design into the process. That’s a risk too, right?

But so often with risk, comes failure, and M+T couldn’t talk about startups without proper reflection on saying goodbye to their own, Cahoots. Sometimes you pour your whole heart into a company, and then you have to shut the doors, but you never walk away without gathering some invaluable learnings.

For extra credit, go ahead and dig way back through our archives to Season 1, Episode 2 to hear about the origins of Cahoots!

Happy New Year, Yah, No peoples! What do we have in store for you in 2020?

Well, as usual, we’ve got a lot of questions on our minds for the new decade. So, first off, we want to ask: What makes a question “good”? Asking good questions is a skill. And how do you get good at asking questions? Good question! Luckily, it’s something you can practice, and we’ve got Miya and Tina here to cover the basics as well as share thoughts on how to react answers.

Good questions can help us get to the root cause of a problem in healthcare innovation – especially when asking people to open up about emotional or sensitive topics. But being a good question-asker isn’t just for research…if you let it seep into every aspect of your life, you’ll be a lot more fun at dinner parties, too.

AND spirit of asking questions, we’ve got a riddle for you in this episode. Listen in and

message us the correct answer here or at [email protected]. You don’t want to miss out!

So, our final question: Are you ready for Episode 35????

Episode 34: Cultural Probes in Healthcare by Tina Park and Miya Osaki

Mild Cognitive Impairment. Frailty. You’ve heard the terms right? But did you know that they’re not ACTUAL diagnoses. Meaning there isn’t really any medication that is prescribed that will make it better. And when there isn’t a diagnoses that means that healthcare as a whole isn’t necessarily addressing the needs of these tens of millions of people who suffer from both.

Tina and Miya thought it was time to surface these important issues and consider how to support these issues which are easily overlooked. Feeling vexed? We’d suggest starting by taking another listen to Yah, No Episode 29 with artist/designer/researcher Sara Hendren, as her social model of health is a great primer for this episode's topic: The Undiagnosable.

Hey Yah, No friends, we’re back, and we’re ready to get down to business! Business and healthcare, that is.

Miya and Tina are kicking things off this season with a spirited discussion about rising healthcare costs and how employers are starting to get creative in footing the bill.

What are the pros and cons of these new models? What’s best for the patients/employees? Who’s going to take care of the population outside of this system? And what about employers having access to your health data? (Miya is creeped out by this, Tina disagrees!)

Tina and Miya take a moment to break down what these models look like and who stands to gain from them- or lose out completely.

This marks the third episode in our “Designing for Healthcare” series. You know what that means: we made a trilogy. We’re basically George Lucas.

In Season 2, we chatted with an expert designer, and in season 3 we talked to an expert doctor. And now we’re closing it out by speaking with a different kind of expert: a patient advocate. We are so excited to welcome friend of Diagram– Jen Horonjeff, to talk about the absolute necessity of gaining patient perspectives through co-design.

But wait there’s more! Jen is also the Founder and CEO of Savvy Cooperative, a patient-owned service that matches companies and researchers directly to patients. Join the conversation about how to work with patients in design and how valuing patients’ insights empowers them to own their stories and their experiences, rather than simply accepting healthcare the way it is.

Sit back and tune in for the final episode of our epic healthcare trilogy. And when you’re done, head over to Savvy’s YouTube page to watch Jen’s interview of Miya and Tina in her #SavvyChat series!

PS: Oh we almost forgot! Tina has never seen the Godfather movies.