Yoni Epstein is the founder and chairman of itelbpo, based in Jamaica. In the podcast Yoni talks about automation, AI, bots, and what this all means for the contact centre - and the team working inside contact centres. <a href="http://www.itelbpo.com">www.itelbpo.com</a>

Yoni Epstein is the founder and chairman of itelbpo, based in Jamaica. In the podcast Yoni talks about automation, AI, bots, and what this all means for the contact centre - and the team working inside contact centres. www.itelbpo.com

Yoni Epstein is the founder and chairman of itelbpo, based in Jamaica. In the podcast Yoni talks about automation, AI, bots, and what this all means for the contact centre - and the team working inside contact centres. <a href="http://www.itelbpo.com" rel="noopener noreferrer">www.itelbpo.com</a>

Yoni Epstein - itelbpo

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Yoni Epstein - itelbpo

Yoni Epstein - itelbpo