Languages spoken, age, geography, and culture influence consumer interactions.  Dr. Rebecca Lee shares with Doug Lipp her four-part approach to communication and how being open to new ideas and change, she continues to alter her strategies to meet the needs of a diverse clientele. 

Do YOU have a customer communication strategy?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.