Enjoying the work environment and laughing are components to relieving stress and encouraging employee wellness, while making sure everyone feels included.  Doug Lipp leads a lively conversation with Dr. Nick Rashid and Dr. Tonia Bradley about using team building activities to recognize and reward their staff. 

How do YOU develop engagement and fun for both extroverts and introverts? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Bring on the fun as Doug Lipp and Dr. Carol Logan discuss how to bring everyone on board to get better as a team.  As Dr. Logan says, laughter is not an enemy to training! She, Doug and Practice Concierge Sherry Morgan share ideas they use to keep the team growing through learning. 

How do YOU keep training from being boring? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Doug Lipp, Dr. Nick Rashid, and Dr. Tonia Bradley relate their giving back stories and how that changed not only them, but their staff and the communities they serve.

How are YOU paying it forward? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Doug Lipp has Dr. Bob Melrose share his successful, time-tested, business tips on evaluating processes and staff to ensure his practice is adjusting to changing times and employees.

Do YOU know who the dreamers and doers are in your practice?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Languages spoken, age, geography, and culture influence consumer interactions.  Dr. Rebecca Lee shares with Doug Lipp her four-part approach to communication and how being open to new ideas and change, she continues to alter her strategies to meet the needs of a diverse clientele. 

Do YOU have a customer communication strategy?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Aligning your business values with training can help drive your practice forward.  Think about looking at your practice from the patient or employee perspective. What is going well?  What needs attention?  Creating a culture of learning can drive staff confidence. Confident, knowledgeable staff drive customer satisfaction. This in turn drives retention and referrals. Dr Nick Rashid and Dr. Tonia Bradley share with Doug Lipp how they have created this learning culture in their practices.

How can YOU lead differently through education?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Synergy and collaboration can become an unstoppable force for change. Preventing a zombie-like environment in any business is critical to employee retention and satisfaction. Doug Lipp, Dr. Nick Rashid, and Dr. Tonia Bradley discuss the importance of recognizing when change is needed to support engagement and lift employee morale.

What are YOU doing to ensure the Honeymoon never ends in your practice?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Checking on your staff regularly, or as Disney executives say, “Walking the Park,” is critical to ensuring there is no reality gap between how you think staff are trained vs how staff really perform their jobs.  Gathering facts and feelings is key to discovering what is working and not working from a staff perspective. Doug Lipp leads a lively discussion with Dr. Nick Rashid and Dr. Tonia Bradley sharing how they use positive and negative feedback gathered to develop their teams. 

Are YOU “Walking the Park”?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

The combination of friendliness (art) and a compelling product or service (science) is a powerful competitive differentiator. Becoming stale isn’t an option. Listen in as author of Disney U, Doug Lipp, and Dr. Rebecca Lee share how some of even the smallest steps can make a big difference with both patients and staff. 

What are YOU doing to make sure that both art and science stay fresh? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Dr. Carol Logan from Logan Eye Care in Lake Mary, FL takes full advantage of the VSP Global Premier Program to attract new patients and obtain exclusive resources for her practice and staff. With access to specialized educational courses, marketing tools, and revenue-generating programs, listen to how she also leverages her ophthalmology background to ensure an exceptional patient experience. 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.