Safety, Courtesy, Cleanliness, Efficiency, and Inclusion are the five main keys Disney uses to guide, simplify, and empower park employee actions. Dr. Nick Rashid and Dr. Tonia Bradley share with Doug Lipp how they, as agents of change, engaged their staff to develop similar keys to running successful practices. 

How are YOU empowering your staff to create efficiency in the office?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Creating an office culture of respect, learning, and going above and beyond starts during training. Doug Lipp leads Dr. Rebecca Lee through a great conversation regarding how she used demographics and trial and error to help guide her staff’s education in two very different practices. The end result? A team with both strong technical AND customer-focused skills.

How are YOU communicating with your staff and patients?

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Dr. Ece Turhal from Warm Springs Optometric Group in Fremont, CA understands the value of interacting and building relationships not only with her patients, but with trusted partners that can help drive practice growth. Hear how VSP’s personalized consultations available through the Premier Program enable practices to view process and performance insights from a different perspective and designed to bring in more patients.

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Independent practice owners know that freedom and flexibility are key drivers when starting a practice, but does that still work with multiple locations? Hear how Dr. Anthony Sesto manages eight locations with the help of the Premier Program to ensure he maintains strong relationships with patients daily and builds a successful work/life balance. 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Have you ever been secret shopped?  Hear how secret shopping experiences and adopting a continuous improvement mindset can help to drive engagement, motivation, and learning opportunities in your practice. 

Are YOU ready to get creative? (Reminder: it costs you nothing!) 

Featuring Dr. Tonia Bradley and Dr. Nick Rashid

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Marketing brings people in the door but investing in great staff training keeps them coming back. 

In this introductory episode, learn and laugh with author of Disney U, Doug Lipp, and Dr. Nick Rashid and Dr. Tonia Bradley as they set the stage for this leadership, training, and profitability podcast series.  

Are YOU ready for training in your business today? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Are you walking the talk? Delivering an exceptional patient experience means something different to each doctor, staff member and patient. Learn how Dr. Nick Rasid and Dr. Tonia Bradley developed “other centered” practices with a combination of technical and soft skills. 

Are YOU putting patients and staff first? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Innovate, Support, Educate, Entertain - these are the non-negotiable values which Disney U was founded on. What are the values and behaviors in your practice you want brought to life every day? Hear how Dr. Nick Rashid and Dr. Tonia Bradley ensure their non-negotiables are met.  

Are YOU “show” ready? 

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Solving problems for patients and managing practice growth can be challenging but is always rewarding. With the right people and team on your side, it can get easier. In this episode, Dr. Bradley shares her experience with the Premier Program and how her participation has benefitted her practices with patient flow and the key benefits she utilizes to keep thriving.  

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.

Join Dr. Jim Wood as he shares his journey through closure and reopening amid COVID-19 and showcases that a little innovation and an open mind can go a long way toward moving forward in uncertain times. Learn what he did while closed, how his practice got back up and running, and how he is planning for the future.

Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.