You built an intelligent plan, defined the KPIs, a good tactic to measure success, delivered everything on time, and yet the client was still disappointed.

This episode is about the gap between what the numbers say and what people actually feel. I work in project management and this is something I deal with constantly, because human perception is different from excel sheets.

I look at 3 psychological mechanisms that humans are influenced by, where you are expected to deliver results and need to keep them in mind. Loss aversion, the peak-end rule, and expectation anchoring.

This one is for professionals, but the gap it describes exists everywhere.

Visit stillpointlogic.com for free reflection worksheets.

Send me your thoughts through the website: https://www.stillpointlogic.com/contactus

Enjoy,

Hila

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