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🎙 Episode 8 – You Can’t Grow Occupancy With an Untrained Team 

If you’ve ever thought, “Why am I still putting out fires when I pay grown adults to do this job?”… this one’s for you.

In this episode of Start With Occupancy, I’m reminding you of something most people online forget:

You are not in the real estate business. You are in the service business.
The building is the backdrop. The people are the business. 

We’ll talk about why so many owners don’t have a “care problem” — they have a consistency problem — because their standards live in their head instead of in systems their staff can actually follow.

In this episode, we cover:

• Why “flipping a house into assisted living” is the wrong mindset
• How invisible standards and no feedback loop create turnover
• My VERIFY method for turning expectations into daily behavior
• Real-life examples of a terrible staff interaction (bonus drama 😬)
  and a beautiful one that won the move-in
• Simple micro-trainings and spot checks that protect your culture

Free Resource for This Episode 📝
Grab the “Inspect What You Expect” Staff Clarity Checklist – a practical tool to help you spell out, demonstrate, and reinforce the standards you want in your community.

👉🏽 Link to download the checklist…coming soon

If you’re ready to go deeper and build systems that support your expectations,
join the next Deep Dive Discovery cohort and let’s walk it out together.

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