What every 3D printer company and manufacturer needs to hear on providing exceptional customer service. Despite how fast the technology is moving forward, some customer service practices are stuck in the past on a rigid script with no employee empowerment to fix issues that can (and do) arise. Looking at how both the customer and the business can work together to resolve 3D printer problems from all the variables that could go wrong from the hardware to the software. To see the transcript for this podcast, head over to our past post: http://3dstartpoint.com/you-dont-get-exceptional-customer-service-without-exceptions/.

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