In this episode of Champion of the Underdog, leadership expert John Graci tackles a tough but honest question every leader must confront: Do you actually like people, and the problems that come with them? Drawing from 30 years of frontline leadership experience, John challenges managers to rethink how they view their teams, their responsibilities, and the true nature of leadership.

John shares a powerful story about a frustrated leader on a short flight who spent the entire trip complaining about her team, only to admit she wished she’d never been promoted. Through this real-world example, he reveals a common leadership trap: promoting high performers into leadership roles without equipping them with leadership skills. The result? Leaders practicing “management without a license.”

John reminds us that people are not interruptions to the work; they are the work. Problems are not distractions; they’re part of what leaders are paid to solve. Effective leadership requires empathy, training, accountability, and above all, a genuine appreciation for people.

Key Takeaways:

Leadership requires liking people and liking problems; both come with the job.

Team members are your #1 resource; your results depend on them.

Being great at doing the work doesn’t automatically prepare someone to lead others.

Many leaders struggle because they were promoted without proper training and support.

Leadership skills are learned, not inherited. Leaders are made, not born.

This episode is a must-listen for HR pros, senior leaders, and anyone who’s ever wondered why seemingly strong employees struggle when promoted into leadership.