You know what I think about conflict? People don’t stop being people at work. And because people are people conflict is inevitable. Conflict is the natural result of human interaction that begins when one member of the organization believes his or her goals, values, needs, or attitudes are incompatible with those of other members of the organization. Conflict can arise within a member, between two members, or between groups of the organization. Traditionally, conflict was viewed as a detriment to the orga

You know what I think about Momentum? Mark Twain once said “If it’s your job to eat a frog, it’s best to do it first thing in the morning. And if it’s your job to eat two frogs, it’s best to eat the biggest one first.” The frog in this quote represents the one thing you have on your to-do list that you have absolutely no motivation to do. The biggest frog would be the most important of two undesirable tasks. If you don't eat them right away, you're likely to put-off doing them the rest of the d

You know what I think about legacy computer systems? Legacy systems are always on the chopping block because there is a seemingly never-ending cascade of new technology designed to make business more profitable and our lives easier. Moore's Law would suggest that IT used to build systems today is superior to yesterday’s technology. However, new is not always better. Certainly, today’s IT is smaller and faster, but that doesn’t necessarily make it superior to the technology used in legacy systems. In f

As I embark on the second season of the podcast, I wanted to take a moment to touch base with everyone and let you know what to expect in the coming year, and also to introduce a new podcast coming soon.

You know what I think about bad language? I think it’s pretty safe to say bad language is a part of our culture and we’ve all used bad language at one point or another in our lives. Some of us may use it naturally, as a matter of conversation, while others might be more discrete and deliberate. Some are selective in the words they use, seeing some bad words as acceptable while other words are strictly taboo. We may feel guilty about using bad words, so we substitute something more benign. Still, no matt

Leaders who don’t focus on their customers often fail. A relationship with the individuals who might buy their products is essential, but for some reason, many miss this absolutely critical aspect of their business. The process of identifying a target market and narrowing their company's focus to appeal to it directly is key. Then they can turn their attention to their competitor's customers.

Why are people motivated to do things for you or for your organization? The truth is people are motivated by any number of things and are likely motivated by different things at different times and under different situations. Manager's who think employees are primary motivated by one thing (like money) are missing the boat, and by failing to recognize the dynamic nature of employee motivation, they may well find they have a hard time motivating anyone to do anything. In this podcast I discuss some methods f

You know what I think about sales? Sales is very stressful for some people, but it can be a lot of fun if you let it. I'm an introvert by nature and probably the last person you'd expect to enjoy pitching ideas to total strangers. Sales is fun--and interesting--because it’s like a game. In this podcast, I discuss a couple of techniques to increase your sales effectiveness and make the game more fun and and a lot more interesting.

You know what I think about scarcity? It's the conflict that arises because there are limited resources to satisfy unlimited wants and drives decisions of everyone on the planet. Scarcity is the cause of all economic activity, and is the basis of universal economic laws, such as supply and demand, diminishing returns, competition and cooperation, and comparative advantage, and is also the source of the concept of universal human rights. But are human rights truly universal? Perhaps there's another measure.

You know what I think about entrepreneurs? Objectivist philosopher Ayn Rand said considered them the 'motor of the world' working within existing markets to bring them into equilibrium or creating new markets and disequilibrium. They're the creators, innovators, and disrupters that move markets and society by changing the status quo. In this podcast I discuss the two sides of entrepreneurship. Where does your impact lie?