This episode is about the importance of client success in coaching and online education. Megan explores the evolution of client success departments, emphasizing the key roles needed for driving client experience. Megan shares insights from her time as a Director of Client Success, highlighting challenges and the importance of data analysis and emotional intelligence in client relationships.

Megan delves into the responsibilities of client success managers, focusing on strategic leadership, goal setting, and continuous improvement to enhance client outcomes and satisfaction.

Get in touch for info on the upcoming Client Success Summit with Megan and Nikki Nash!

HIGHLIGHTS:

25:20 Importance of Dedicated Client Success Role

31:10 Roles and Responsibilities of Client Success Manager

36:17 Client Success Plans and Progress Monitoring

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